Frequently Asked Questions
What certificates are available for these products?
CE (TUV), FCS, CFDA, FDA, LGA and ISO 13485 are ready for most models of our medical disposables.
Do you offer OEM or ODM services?
Yes, OEM/ODM is accepted. We suggest sending original samples to ensure the final products meet your exact expectations. Minimum order quantities (MOQ) apply.
Are the products sterilized before delivery?
Yes, all medical disposables are professionally packaged and undergo EO (Ethylene Oxide) sterilization before shipment.
Can we request free samples?
Yes, free samples are available for quality evaluation; however, the shipment/courier cost is covered by the customer.
What are your standard payment terms?
For orders less than $5,000, 100% full payment is required. For orders above $5,000, we require a 30% advance payment with the balance due before shipment.
What kind of after-sales service do you provide?
We provide a 14-month quality guarantee. Even after the warranty expires, we continue to assist our partners with technical support and consultation.